Return & Refund Policy

At By The Ganges, we take pride in offering pure, high-quality honey and spices. Since our products are consumables, we follow a strict return and refund policy to ensure safety and quality for all customers.

Returns

We do not accept returns once a product has been opened or used, for hygiene and safety reasons.

Returns are only accepted if you receive:

A damaged or tampered product
An incorrect item (different from what you ordered)

To be eligible for a return, the item must be unused, unopened, and in the same condition in which you received it, with the original packaging intact.

Refunds

If your return is approved, a full refund will be issued to your original payment method within 5–7 business days.
In case of prepaid orders where the package is lost in transit, you will receive a full refund.
Refunds are not applicable if the product was delivered correctly and is not defective.

Replacements

If you receive a damaged or incorrect product, we can send a replacement at no extra cost, subject to stock availability.

How to Raise a Return/Refund Request

Email us at support@bytheganges.com within 48 hours of delivery.
Share your order ID, a clear photo of the product, and a short description of the issue.
Our team will review and get back to you within 2 working days.

Exceptions

Products purchased during special sales or discounts are not eligible for refunds, unless defective or damaged.
Minor variations in color, texture, or taste (since our products are natural) will not be considered defects.